GOV Redesign
Time
1 Quarter
Time
1 Quarter
Time
1 Quarter
Role
Senior Prudct Designer
Role
Senior Prudct Designer
Role
Senior Prudct Designer
Service
Mobile Accessibility
Service
Mobile Accessibility
Service
Mobile Accessibility
A complete redesign of Washington DC's permitting system. We were tasked with solving user frustrations with the current site that lacked in content management, no mobile view, and overall trouble understanding/applying for a permit.
Dec 29, 2025
Background & Goal
Background & Goal
Background & Goal
Through research we found that the current site failed in two primary user journeys. The first was creating an easy way to apply for permits, and the second was helping the public find what was happening in their community. The permitting process struggled with content overload and option paralysis with users not knowing what permit they needed to fill out. The community had similar problems when they looked for quick answers for events and problems that occurred in their day to day.
The goal was clear, update the outdated site with content and workflows using UX best practice and deliver a mobile experience.
Through research we found that the current site failed in two primary user journeys. The first was creating an easy way to apply for permits, and the second was helping the public find what was happening in their community. The permitting process struggled with content overload and option paralysis with users not knowing what permit they needed to fill out. The community had similar problems when they looked for quick answers for events and problems that occurred in their day to day.
The goal was clear, update the outdated site with content and workflows using UX best practice and deliver a mobile experience.
Through research we found that the current site failed in two primary user journeys. The first was creating an easy way to apply for permits, and the second was helping the public find what was happening in their community. The permitting process struggled with content overload and option paralysis with users not knowing what permit they needed to fill out. The community had similar problems when they looked for quick answers for events and problems that occurred in their day to day.
The goal was clear, update the outdated site with content and workflows using UX best practice and deliver a mobile experience.
An Accessibile Solution
An Accessibile Solution
An Accessibile Solution
Since I was solving for government site, the designs, interactions, and content all had to meet government 508 web compliance rules. This meant that components needs to pass AA-AAA contrast, content wasn't hidden for screen readers, features could be accessed through keyboard or alternative controls and more.
Since I was solving for government site, the designs, interactions, and content all had to meet government 508 web compliance rules. This meant that components needs to pass AA-AAA contrast, content wasn't hidden for screen readers, features could be accessed through keyboard or alternative controls and more.
Since I was solving for government site, the designs, interactions, and content all had to meet government 508 web compliance rules. This meant that components needs to pass AA-AAA contrast, content wasn't hidden for screen readers, features could be accessed through keyboard or alternative controls and more.
Form Redesign
Form Redesign
Form Redesign
A large pain point that users had were when they had to apply for permits. Users were already frustrated by trying to find the correct permit so they were hitting fatigue when starting a lengthy form process. The new forms were designed to be easily digestible and help users along their application process. Some addition were creating auto saved states, bundling similar inputs together, giving users a view of the application length, aligning fields for better scanning.
A large pain point that users had were when they had to apply for permits. Users were already frustrated by trying to find the correct permit so they were hitting fatigue when starting a lengthy form process. The new forms were designed to be easily digestible and help users along their application process. Some addition were creating auto saved states, bundling similar inputs together, giving users a view of the application length, aligning fields for better scanning.
A large pain point that users had were when they had to apply for permits. Users were already frustrated by trying to find the correct permit so they were hitting fatigue when starting a lengthy form process. The new forms were designed to be easily digestible and help users along their application process. Some addition were creating auto saved states, bundling similar inputs together, giving users a view of the application length, aligning fields for better scanning.
Mobile Solution
Mobile Solution
Mobile Solution
The mobile experience was highly requested from users as they wanted a quick way to find answers from the convenience of their phones. The mobile experience provided a dedicated search area for quick permit searches and a map view to let users quickly see what permits were being worked around them during any time.
The mobile experience was highly requested from users as they wanted a quick way to find answers from the convenience of their phones. The mobile experience provided a dedicated search area for quick permit searches and a map view to let users quickly see what permits were being worked around them during any time.
The mobile experience was highly requested from users as they wanted a quick way to find answers from the convenience of their phones. The mobile experience provided a dedicated search area for quick permit searches and a map view to let users quickly see what permits were being worked around them during any time.